Service Manager
Service Manager Role/Duties
Responsible to: Director’s
Responsible for: Office and Field Staff
This is an exciting opportunity to join a well-established office with an excellent structure already in place. You would be part of the head office team for a rapidly growing provider with 3 homes and two branches offices, this will offer lots of opportunities for progression within the company.
Key Responsibilities of the Service Manager:
- Manage and supervise a team of carers to ensure the provision of high-quality care services.
- Develop and maintain positive relationships with clients, their families, and other stakeholders.
- Ensure compliance with regulatory requirements and company policies and procedures
- Participate in the recruitment and selection of health care workers as needed
- Provide leadership and guidance to the team to maintain high levels of motivation and engagement.
- Monitor and manage the financial performance of the branch.
- Reviewing and updating the organisation’s policies and procedures
- Sourcing of clients (Service users) for CCRT supported homes.
- Sourcing experience care and working hand in glove with HR.
Main duties:
- Provide leadership and professional support to colleagues and other professionals in situations of high complexity.
- Sourcing of client/carrying out assessment of proposed service user/review of client care plane
- Apply extensive knowledge of practice, theory and legislation to enhance practice, procedures and policies, promote innovation, and introduce new ways of working from recognised sites of excellence.
- Make use of sophisticated, critical reasoning and both model and facilitate reflective and evidence-informed practice.
- Support and encourage professional decision-making in others, to enable assessment procedures to be used discerningly in response to the presenting needs.
-
Apply extensive knowledge of practice, theory and legislation to enhance practice, procedures and policies, promote innovation, and introduce new ways of working from recognised sites of excellence.
-
Support and encourage professional decision-making in others, to enable assessment procedures to be used discerningly in response to the presenting needs.
-
Maintain and provide expertise in specialist assessment and intervention and support others to develop these skills.
-
Model the effective assessment and management of risk in complex situations, across a range of situations, including positive risk taking situations.
-
Provide professional leadership on safeguarding issues in collaboration with other senior members of the team.
-
Provide support to resolve concerns about practice.
-
Manage a defined team or area providing clear organisation, direction and development.
-
Provide professional support, advice and/or supervision.
-
Monitor and support the performance management and development of team members using a coaching approach, to support individual development and ensure that individual contributions are maximised.
-
Promote positive working relationships in and across teams and with partners in statutory, voluntary and third sector organisations, using strategies for collaboration and arbitration.
-
Contribute to and provide professional leadership of organisational change and development and address performance management issues that arise.
- Reviewing and updating the organisation’s policies and procedures
- Maintain and provide expertise in specialist assessment and intervention and support others to develop these skills.
- Model the effective assessment and management of risk in complex situations, across a range of situations, including positive risk taking situations.
- Provide professional leadership on safeguarding issues in collaboration with other senior members of the team.
- Provide support to resolve concerns about practice.
- Manage a defined team or area providing clear organisation, direction and development.
- Provide professional support, advice and/or supervision.
- Monitor and support the performance management and development of team members using a coaching approach, to support individual development and ensure that individual contributions are maximised.
- Promote positive working relationships in and across teams and with partners in statutory, voluntary and third sector organisations, using strategies for collaboration and arbitration.
- Contribute to and provide professional leadership of organisational change and development and address performance management issues that arise.
- When required, monitor, analyse and manage delegated budgets, funding and resources in accordance with council policies and procedures, or have indirect influence on wider service budget.
Requirements of this Service Manager job:
- A social Work Qualification or equivalent.
- Understanding of relevant legislation.
- Continual professional development.
- Social Work England registered.